Check the browser's current exit IP, country / region and ISP to confirm whether the route is really active. After you connect, run the lookup again — the exit address should match the route's location. If nothing changes, this visit isn't going through the route.
Current exit IP
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Each of the four items in the result card covers one dimension — read them together to confirm whether your traffic is really going through the route.
This is the address the destination site sees. After you connect, it should change to an address in the route's location. If the result still shows your local network's address, this visit isn't going through the route. There are three common causes: the system proxy is off, split-app routing doesn't include the browser, or the client never actually connected.
Use it to check whether the exit location matches the route you selected. Different route types exit in different places, so when the result doesn't line up exactly with the route name, check that route's type description before judging — don't go by city name alone.
Shows which network this IP belongs to. The difference between data-center IPs and residential broadband IPs is clearest in this row, and it's exactly this kind of ownership data that streaming platforms use to decide whether an IP counts as native. The same route performing differently across platforms often comes down to this.
Flags whether this IP is identified as a proxy or data-center source. A flag doesn't mean the route is unusable, but some platforms restrict access on that basis. If a specific platform blocks you, switching to a route of a different type usually works better than refreshing over and over.
A DNS leak means domain lookups skip the route and go straight to your local network's DNS server. It won't change the exit IP shown on this page, but it makes the resolver that destination sites see inconsistent with your actual exit. This page only looks up the exit IP; to verify the resolution path, follow the steps below on your system.
Order of checks
Confirm the exit IP has changed first, then look at DNS ownership, and only then troubleshoot a specific platform. If the exit IP hasn't changed at all, the later checks won't tell you anything.
Privacy note
Lookup requests on this page are used only to return the current result — they aren't used to build user profiles or for ad targeting. Results appear only in the current browser tab, and refreshing the page runs a new lookup.
Lookups are returned in real time by this site's own GeoIP service; the page doesn't use any third-party lookup service. See the Privacy Policy for details.
That means this visit isn't going through the route. Check three things in order: whether the client shows connected, whether the system proxy is on, and whether split-app routing includes the browser. Once all three check out, run the lookup again.
It depends on the route type. What matters is whether the exit IP has left your local network and entered the route's region, not whether it matches an exact city. When the result doesn't line up exactly with the route name, check that route's type description before judging.
It means the IP is identified as a data-center or proxy source, and some platforms throttle on that basis. It reflects the IP's attributes, not connection quality. If a specific platform blocks you, try a route of a different type.
Yes. You'll see your local network's exit IP and ISP, which makes a useful baseline: connect to a route and look up again — only if the two results differ is your traffic really going through the route.
For more on accounts, connections and billing, see the Help Center.
A client showing Connected doesn't mean your traffic is really going through the route. Verify it in three steps — exit IP, DNS ownership and a split-tunnel test — plus common cases where everything looks connected but nothing is, and how to handle them.
Read the full guideFor first-time Windows users: get the client, import your subscription, pick a route, confirm it's working and set it to launch at startup. Every step spells out what to click and what you'll see, so you can follow along and get connected.
Read the full guideWhen you need a different route, filter by region and route type on the Global Locations page.